Policies

Summary of Key Policies

  • Resale certificate required
  • Plant availability changes weekly
  • $375 minimum order
  • Pickups by appointment only
  • Deliveries on Thursday or Friday
  • Payment required before delivery or at pickup (unless terms granted)

 

1. Becoming a Wholesale Customer

Resale Certificate (ST-3 or ST-3NR)

All wholesale customers must provide a valid resale certificate.

  • NJ businesses: ST-3
  • Out-of-state businesses: ST-3NR

You may email the form in advance or bring it during your first visit. 

 

2. Availability & Ordering

Weekly Availability
  • New availability is released every Friday or Saturday for the following week.
  • Contact us to become a wholesale customer. Once approved, you’ll be added to our availability list. 
  • Each week, you’ll receive an email with a downloadable order form.
Minimum Order Requirement
  • $375 minimum per order (pickup or delivery).
  • Packaging and delivery fees do not count toward the minimum.
  • Standard case minimums: 3" plants in 12-counts, 4" plants in 6-counts, 6" plants in 3-counts.
  • Some high-value items are sold individually; these will be noted on the availability list.
Order Deadlines for Delivery
  • Orders for same-week delivery must be placed by Monday at 11:59 PM.
  • Submit completed order forms by email to rburrows@variantplantco.com. 
  • Orders received after the deadline ship the following week. 
Holding & Guaranteeing Plants
  • Because many items are grown in small batches, availability is not guaranteed until an order is placed.
  • Ordering early provides the best chance of fulfillment.
  • Plants included in each order are grower’s choice.
  • On-site browsing is limited; our technicians will pull plants for you. 
Cancellations
  • Orders canceled after being pulled are subject to a 25% restocking fee.

 

3. Pickup Orders

  • Pickup is available on Thursday and Friday.
  • 48-hour advance notice is required so we can confirm and pull your order.
  • All orders must be pre-booked; full on-site shopping is not permitted.
  • You may add a limited number of items during your scheduled pickup.
  • Technicians, not customers, pull plants for safety and workflow reasons.
  • Please arrive on time; missed time slots may require rescheduling or cancellation. 

 

4. Delivery Orders

Service Area & Carrier
  • Delivery is available within 100 miles of our greenhouse via a plant-friendly courier, such as Roadie.
  • Delivery ranges from $50 to 150+, depending on distance and order size.
Delivery Schedule
  • Deliveries occur on Thursday and Friday.
  • Orders are usually pulled on Tuesday and Wednesday.
Delivery Window & Requirements
  • Deliveries occur between 9 AM and 5 PM.
  • Curbside delivery only.
  • A designated on-site contact and phone number are required.
  • If the courier cannot reach the contact, complete delivery, or unload due to delays outside their control, additional fees may apply. 
Packaging
  • All plants ship in wax tray liners at no additional cost.
  • Delivery orders require boxing; boxes are $6 each.

 

5. Payment Policies

New Customers (No Terms)
  • Payment is required before delivery or at pickup.
  • Accepted payment methods:
    • Check (must be received before delivery is scheduled)
    • ACH / bank deposit (no fee)
    • Credit card (3% processing fee)
  • For ACH or credit card, payment is completed through the invoice link emailed to you. 
Payment Deadlines
  • Delivery orders: Payment must be received at least 2 business days prior to delivery.
  • Late payments secure the plants, but may move delivery to the next available date.
Customers With Terms
  • After two successful orders, customers may be eligible for Net 15 terms at our discretion.
  • Payments under terms must be made by check to our Milford, NJ office.
  • We may revoke terms if payments become delinquent.

 

6. Plant Quality

  • We take great care to ensure every plant arrives healthy, well-rooted, and free of pests.
  • Every living plant is unique. Size, shape, and appearance naturally vary depending on age, season, and growing conditions.
  • Minor cosmetic blemishes from natural growth (such as leaf unfurling) or shipping are normal and do not affect plant health. This is especially common on plants with few or large leaves, such as Anthuriums.

 

7. Greenhouse Visits

We welcome visitors!

  • Visits must be scheduled and confirmed in advance.
  • Appointments are typically 1 hour and include a guided walk-through with a team member.
  • As we are a production greenhouse, we do not have a retail browsing area.